Make Training Useful with Guided Discovery

As part of an annual process, service desk agents were required to re-read the guidelines. Instead of posting a guideline, a simple web based training was created to display the “why” behind the guidelines.

The learner can choose to navigate within the course to the areas they choose to learn about the required fields.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s