Downloadable Job Aid: Nice Dice

A call center – where you have the same type of call over and over (over and over), it’s easy to check out.

Job aids provide a quick way to communicate information and to help your learners remember something important.

Welcome to the Empathy Dice.  Have your learners cut this out, color it and fold the dice together.  During the call, they can roll the dice and add empathy statements to their conversation.

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