You can help learners find their why in training and in their role. eLearning can introduce key players and responsibilities to roles to help the learner’s realize their part in the department.
This training help the help desk agent track what happens to their ticket after it leaves their desk.
Who gets the ticket?
Where does this person go?
What happens when the ticket doesn’t have all the required information?
Results: 45% increase in performance (35% FCR to 75% FCR)