This presentation includes slides for the training to help build communication, relationship and help the learner to be motivated to learn.

• Using a “Getting to know you” survey can help learners build upon shared experiences to start a conversation. Trainers can use the answers to pre-fill the presentation. Find an example here.
• This survey will help to build prior experience with “have you ever…” questions. Like, have you ever…called a call center? Filed a claim?
• The presentation includes ways to include annotation experiences like
  • What are you looking forward to in this session?
  • What do you expect to learn or do in this session?
  • A map for “where are you from” or “where would you vacation”
  • Personality questions, would you rather questions to tailor role plays and simulations
  • Help to attach prior learning (e.g., have you ever…)
  • Games for breaks and break out sessions like tic tac toe, maze and coloring books