Training Solutions…

By Bonne Nagle

Project Type: Supplemental

  • Using ARCS to Capture Learner Interest

    At the Service Desk, there was a problem. Agent’s weren’t confirming the caller’s physical phone location or phone number before assign the ticket to the next group. It caused delays. Tickets couldn’t be resolved because the caller’s couldn’t be contacted. Ticket resolution was delayed, because it was assigned to the wrong group. How can it…

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  • Sales Enablement Job Aid

    With product traing and sales enablement, it’s important to tie the product and it’s features to the benefits for the clients. It’s all about the FnB. At a previous call center job, we like to joke about the FnBs – because without the FnBs, there would be no sales.

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  • What to Use For Quick eLearning Videos?

    Adobe Spark is a great way to share quick videos to share ideas. You can choose icon, photos and sync your audio and it’ll do the animations for you.

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  • Slack – Using GIFS To Learn

    I love Slack. But for a new hire, it can be overwhelming. I created Slack gifts to help new hires do certain Slack tasks.

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  • Using Chatbots For Training Help

    I made a chatbot to introduce our trainers to introduce instructional design skill sets. It’ll help to find commonly asked questions, job aids, templates, videos and WebEx questions.

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  • Use Augmented Reality to Support Repetition

    Repetition, repetition, repetition is the way to help learner practice, practice and remember a new skill. This augmented reality experience uses world tracking and places a laptop and water bottle in front of the learner. After they click the report button, the learning objective appears and the shield. The shield shows the code word to…

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  • Take Learning Offline With an AR Scavenger Hint

    Let’s take learning offline. Let’s take the learner out of their chair, away from their computer and hunt for common security risks – like a post it note stating that the lost badge is in the lunchroom. Once they scan the code, they get the interaction (you can view yourself in a badge with our…

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  • Using Augmented Reality and a Jingle

    The previous summer, a talent instructional designer and musican created a jingle to help learners “stop and lock their screen.” In the chorus, he sang “tap your passcode to the beat..” and my next augmented reality interaction was born. Video link here. Features include: This interaction provided help in the beginning – letting the learner…

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  • Augment Training with Augmented Reality

    You can use augment reality as a way to support post-training events. This example uses a jingle to help the learners remember to wash hands before a patient contact. Using Zapworks: Modify the button colors Include a help button Learner can tap the poster to play ‘drums’ to the beat Sources: Song: https://www.youtube.com/watch?time_continue=78&v=tmMGwO4N0Vc&feature=emb_logo Poster: https://www.cdc.gov/handwashing/pdf/keep-calm-wash-your-hands_8.5×11.pdf

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  • Post It Sized Job Aids

    There are a few times when I use job aids vs. a full instructional project: A new process that hasn’t been documented yet or will have updated documentation soon Hard to remember facts (e.g., tribal knowledge) Helpful ways to find SOPs, knowledge articles and guidelines If you don’t have access to a graphic designer or…

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